Warranty
Wigs
In the rare case of a factory defect, you must contact our team within 48 hours of receiving the product.
Contact: lpcustomerservice@gmail.com
You must send an image and description of the problem. Once received, our team will contact you.
The warranty do not apply due to mishandling of the product. Abuse of heat means not washing and moisturizing hair properly. Tangles due to misuse.
Once you contact us, we will work on the case preliminarily. If it is determined that it may be a factory error, we will proceed to tell you to send it to our location. A label will be provided, it must be delivered to the USPS closest to you.
The product must be returned in its original packaging and labels.
Once the product is received, it will be physically evaluated to certify the warranty. Once approved, a new product will be sent to you. It cannot be changed, style or color.
Our team will have 3 business days to evaluate the product and make the final decision. It will be sent by email.
EXTENSIONS
Factory Defects
In the rare event of a factory defect, you have 72 hours from the time of receiving the package to contact our customer service via email at lpcustomerservice@gmail.com. Please include images of the product along with a description of your claim in the email.
Once our team receives your notification, they will review your claim and determine whether it qualifies for our guarantee. Please be aware that we may deny claims if we cannot identify sufficient evidence of a factory defect.
The following factors do not qualify for warranty coverage:
- Chemically processed hair. Guarantees apply only if the product remains in its original condition.
- Hair altered by improper use of heat resulting in split or broken ends.
- Alterations due to cuts.
- Tangled hair resulting from improper use and lack of conditioning.
IMPORTANT: Changes will be made as long as our team, after the preliminary evaluation, believes that a more thorough assessment is required. In such cases, you will have 2 business days to return the product to our establishment. The product must be returned in its original packaging with labels intact.
All returns must be shipped via USPS, and a tracking number is required for monitoring and assurance. The responsibility for covering the shipping cost will be determined by our customer service team based on the circumstances surrounding the product. We will communicate this decision during the evaluation process.
If you fail to provide a shipping confirmation with a tracking number within the specified time frame, your case will be considered terminated, and your claim will be canceled.
Once we receive the product, our team will conduct tests to ascertain whether it indeed has a manufacturing defect and is not the result of misuse. We will provide you with the results of this evaluation within 3 business days of receiving the product and contact you with our conclusions.
If the claim is accepted, we will send you a replacement package identical to your original purchase. Please note that we do not offer returns or exchanges for different products.
If it is determined that the extension is in good condition and does not have a factory defect, the returned package will be sent back to you, and you will be responsible for covering the associated shipping costs.